FAQ

Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, Afterpay (where available), and secure payment gateways for your convenience.

Q: Can I change or cancel my order after it’s been placed?
A: If your order hasn’t shipped yet, we’ll do our best to accommodate changes. Please contact us immediately at [your email] with your order number.

Q: Where do you ship?
A: We ship Australia-wide and offer international shipping to selected countries. Shipping rates and delivery times are calculated at checkout.

Q: How long does delivery take?
A: Orders are typically processed within 1–3 business days. Delivery within Australia usually takes 3–7 business days. International delivery times may vary.

Q: How can I track my order?
A: Once your order is dispatched, you’ll receive an email with a tracking number and a link to monitor your shipment.

Q: What is your return policy?
A: We offer a 1 month return policy on unused items in original condition. Items must be returned with original packaging. Please review our [Warranty Policy] for full details.

Q: How do I request a refund?
A: Contact us via and use this Warranty Form, and we’ll guide you through the return process. Refunds are processed once the item is received and inspected.

Q: Are your products backed by a warranty?
A: Yes! Most of our products come with a 1 month manufacturer warranty. Please check individual product pages for details.

Q: Can I get help choosing the right product?
A: Absolutely. Feel free to reach out to us via live chat, email, or our contact page. We’re happy to help guide your purchase!

Q: How can I contact you?
A: You can reach us anytime through our Contact Us page, or email us directly at [sales@be-me.com.au].

Q: What are your customer service hours?
A: Our support team is available Monday to Friday, 9am – 5pm (AEST), excluding public holidays.